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Why can international airline businesses build multi-million dollar jets capable of flying 450 people safely to the other side of the world but cannot install in Inter-Com that works?

In the last few hours on two huge jets, Delta and Cyprus Air, I never understood a word the pilot said over the com line and I missed much of what the flight attendants said on one of the jets. I also experienced this the past three weekends on trips to KS, PA, and OR. What gives?

If safety is a factor in what the pilot or flight attendant is saying, than we are not safe because we can’t hear at all, the sound is muffled, or it squawks. If customer service is the issue than we aren’t well served because we weren’t able to learn anything.

I mean, really, I’m not making this up. I experience this regularly. Sometimes it is so bad you hear nothing more than a whisper of static. Don’t maintenance people check com lines? Don’t flight attendants report they can’t hear and, if so, presumably the guy in 27B can’t hear either?

And if your company made and installed these communications devices wouldn’t you want to make them top of the line?

Well, what can I say other than to lodge a viewpoint? It would be laughable it if weren’t more important than an annoyance.

My recommendation? Fix the communications systems before “We have a problem, Houston” becomes more than a cliché.


© Rex M. Rogers – All Rights Reserved, 2012 *This blog may be reproduced in whole or in part with a full attribution statement. Contact Rex or read more commentary on current issues and events at or follow him at